Terms & Conditions

Chef & Baker is a trading entity of Country Valley Foods Ltd



1.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

1.2 These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by Country Valley Foods to the Buyer and shall prevail over any other documentation or communication from the Buyer.

1.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.


2.1 All orders for goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Country Valley Foods.  Country Valley Foods may choose not to accept an order for any reason.

2.2 Promotional and discount codes can be withdrawn, cancelled or refused at any time by Country Valley Foods.

2.3 Certain products may not be applicable to discount codes e.g. sale items. Joseph Joseph Totem 60L, Joseph Joseph Titan 30L & Global Knife Sets are excluded from any sitewide discount codes.

2.4 Delivery discounts apply to UK Mainland only.


3.1 The total purchase price, including VAT (if applicable) and any delivery charges, will be displayed in the Buyer's shopping basket prior to confirming the order.

3.3 After the order is received, Country Valley Foods shall confirm by email the details and price for the Goods.

3.4 Payment for goods, VAT (if applicable) and delivery charges (if applicable) must be made at the point of order.

3.5 Payment can be made online using a credit or debit card, or by Paypal.  You may also order over the telephone and pay using your credit or debit card. Payments will show on your account as CV Refrigeration.

3.6 Where applicable, if a payment is rejected, the order will not be fulfilled by Country Valley Foods, until full payment is received.

3.7 Country Valley Foods is responsible for the website transaction.  Credit card details are entered on a secured page and they are transferred using SSL technology

3.8 Country Valley's merchant bank requires CVV2/CVC2 verification

3.9 Country Valley's merchant bank accepts only 3D secure transactions


4.1 The appearance of products photographed for the website may vary slightly from those shown due to limitations of internet technology.

4.2 All weights stated on the website are approximate.


5.1 Country Valley Foods will endeavour to deliver all products with care.  However, if goods are damaged in transit, by Country Valley Foods or by our nominated courier, then Country Valley Foods will replace or offer a refund for the damaged goods.

5.2 Country Valley Foods will endeavour to meet any date agreed for delivery.  If an agreed delivery date cannot be met, the Buyer will be notified and offered a new delivery date.  If the alternative delivery date is not suitable, the Buyer will be offered a full refund.

5.3 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

5.4 Risk in the Goods shall pass to the Buyer upon delivery of the Goods (including under special instructions, e.g. leave with a neighbour), or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

5.5 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

5.6 The costs for delivery are shown depending on the type of delivery (UK standard) and the value of the order.  Delivery is free on orders of £50 and over.


6.1 Country Valley Foods reserves the right to amend prices on the Website at any time.

6.2 Country Valley Foods reserves the right to withdraw any Goods and/or Services from the Website at any time.

6.3 Country Valley Foods reserves the right to withdraw an offer or discount code at any time.

6.4 Country Valley Foods shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.


7.1 The Buyer may cancel any order for Goods for any reason up to 1 day before the point of dispatch and any payments made by the Buyer shall be refunded in full within 30 days.  If, however, Country Valley Foods starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

7.2 Where a claim of defect or damage is made, the Buyer must contact Country Valley Foods immediately on 01642 567700 or info@chefandbaker.co.uk.

7.3 Damaged goods may have to be returned by the Buyer to the Supplier. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.


8.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by Country Valley Foods the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and Country Valley Foods shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

8.2 Nothing in these Terms and Conditions shall exclude or limit the liability of Country Valley Foods for death or personal injury resulting from the negligence of the Country Valley Foods or that of Country Valley Foods agents or employees.


Country Valley Foods shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.


Country Valley Foods shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


We welcome feedback from our customers (good or bad) contact us by email info@chefandbaker.co.uk or in writing FAO: Hannah Clare, Country Valley Foods, Gillander House, Leeholme Road, Billingham TS23 3TA.

12 LAW

The proper law in respect of the Contract shall be English Law and any disputes under this Agreement shall be adjudicated by the English Courts and for the purposes of these terms and conditions the contract is made at the Company's premises.