Delivery & Returns

Is there a delivery charge?

All UK mainland orders over £50 in value will be delivered to you free of charge. UK mainland orders under £50 will be subject to a delivery charge of £3.95.

UK non mainland and Northern Ireland deliveries are subject to a delivery charge of £5.95

Can I collect my order instead?

If you wish to collect your order in person, we recommend contacting us directly via email info@chefandbaker.co.uk or telephone 01642 567700 prior to collection. We are open for collection from 9am to 3pm Monday to Friday; our collection address is:

Country Valley Foods
Leeholme Road
Billingham
TS23 3TA

When will my order arrive?

Our standard delivery is 3-5 working days. Some of our products may be dispatched directly from our suppliers, in which case delivery can take 5-10 working days. This will be specified on the product page.

Do you offer a NEXT DAY service?

If you require a next day delivery service, this will depend on the items you are ordering. We recommend contacting us directly via email info@chefandbaker.co.uk or telephone 01642 567700 with your order.

Who will deliver my order?

Your order will be delivered by our nominated courier or in certain circumstances directly from our supplier via their nominated delivery service.

Can you deliver to anywhere in the UK?

Our nominated courier can deliver to anywhere on the UK mainland with very few exceptions. If there is any issue with your delivery we will contact you directly.

What if my order does not arrive?

If your order does not arrive when you are expecting it, please email us immediately at info@chefandbaker.co.uk or call us on 01642 567700 and we will track your order with our nominated courier.

What if my order is incorrect or damaged?

If your order is incorrect, damaged or you need to return it please email us within 24 hours of delivery at info@chefandbaker.co.uk or call us on 01642 567700 so we can resolve your issue. 

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